Quick Facts on PTPTN Loan Moratorium and How to Apply

According to the National Higher Education Fund Corporation (PTPTN), borrowers will not need to worry about the process to apply to postpone their loan repayment as it will be smooth and easy.

Under the RM15 billion Permai assistance package, PTPTN borrowers who are affected by the flood disaster or COVID-19 pandemic can now defer repaying their study loans. 

PTPTN will give the moratorium for a period of three months. It will begin in the same month the approval is given by PTPTN, between January and May 2021. PTPTN chairman Wan Saiful Wan Jan stated he had ordered all PTPTN officers to ensure that the application process is handled effectively and efficiently for the people.

According to the corporation's statement yesterday, PTPTN does not want too much bureaucracy in fulfilling the assistance programme.

PTPTN chief executive Ahmad Dasuki Abdul Majid said these borrowers could also use the online facilities as it is more convenient than going to the branches to apply for the deferral.

Quick facts on PTPTN's loan moratorium

1. If you wish to apply, you can visit PTPTN's official portal at www.ptptn.gov.my/PelanjutanBayaranBalikCovid19. 

2. The closing date is March 31.

3. Applicants do not need supporting documents when applying for the moratorium.

4. Applicants will be notified through email within three working days after the application is sent.

5. Applicants should update their contact information so they can receive information regarding their application. 

6. You can contact PTPTN's Careline at 03-2193 3000 for more information. The line is open from Monday to Friday, 9am to 5pm.

PTPTN's loan moratorium extension is included under Permai.

How to apply for PTPTN's loan moratorium

1. Go to www.ptptn.gov.my/PelanjutanBayaranBalikCovid19.

2. Enter your IC number and Loan Number. (If you don't know your loan number, go to https://www.ptptn.gov.my/ionline/, log in using your IC number and password. Click "PENYATA BAKI", scroll down and click "Semakan No Pinjaman." Your loan number is listed under "Nombor Pinjaman.")

3. You can choose whether you're affected either by the flood disaster or COVID-19 pandemic. 

4. Update your personal details, choose your reasons for applying, and also your employment details. Click "seterusnya" to move on.

5. Confirm your details, make sure to read the details under "PERAKUAN PEMINJAM" and tick the boxes. Press "HANTAR" to submit your application.

PTPTN Loan Moratorium FAQ

1. Is this extension given automatically as the previous PTPTN loan moratorium?

No. Eligible borrowers need to make an application online at the PTPTN Official Portal (www.ptptn.gov.my/PenangguhanKhasBayaranBalik).

2. Who is eligible to apply for the PTPTN loan moratorium?

Three types of borrowers who are eligible to apply:

• Borrowers who lost income i.e. were laid off during the COVID-19 pandemic period; and
• Borrowers affected income i.e. reduced income during the COVID-19 pandemic period.
• Borrowers affected by the flood disaster.

3. What will happen to the borrower's CCRIS record during the PTPTN loan moratorium?

The borrower's CCRIS record will remain the same as before the loan moratorium was approved. However, if the borrower makes a repayment, their record will be updated based on the payment made.

4. If a borrower who was affected by the flood disaster had their loan moratorium application approved, can they apply for it again if they're also affected by the COVID-19 pandemic? 

No. Borrowers can only apply for one reason, either because of the COVID-19 pandemic or the flood disaster.

You can check out more FAQ in Bahasa Melayu on PTPTN's website here (for those affected by COVID-19 pandemic) and here (for those affected by the flood disaster).

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