The Ultimate Guide to Hiring Restaurant Employees

Step-by-Step Guide to Hiring Employees in the F&B Industry

Building a team of talented and dedicated restaurant employees is crucial for success in the Food and Beverage (F&B) industry. The hiring process for F&B industry is crucial for building a team that improves how your restaurant operates, makes customers happier, and helps your business grow.

Hiring the right staff for F&B jobs during a labor shortage can be challenging. When is the right time to hire restaurant staff? How can you write job description in job advertisement to attract more applicants?

This step-by-step guide will walk you through hiring exceptional employees in the F&B industry. We will provide practical tips and examples at each stage to help you find the right fit for your establishment.

The Ultimate Guide to Hiring Restaurant Employees

Step 1: Define Job Requirements

Begin by clearly defining the job requirements for the position you are hiring for. Clearly spell out the qualifications, skills, and experiences you want from candidates. This way, your job listings will attract the right people, making your hiring process smoother and more successful.

  • Restaurant Job Requirements
    Clearly stating the qualifications and skills needed, such as a high school diploma, experience in food service, and excellent communication skills.

  • Key Qualifications for Restaurant Employees
    Identifying the essential attributes candidates should possess, including the ability to work well in a fast-paced environment, strong customer service skills, and a positive attitude.

  • Skills and Experiences for Restaurant Job
    Highlighting the competencies and background that make an ideal candidate, such as previous experience as a server, familiarity with point-of-sale systems, and knowledge of food safety protocols.

Step 2: Craft a Compelling Job Description

The next step is create a job description that attracts with potential candidates. A compelling job description is more than just a list of responsibilities. It is an opportunity to showcase your restaurant as an attractive place to work.

If you are looking for candidates for F&B jobs and have no idea how to create a compelling job description for your job posting, our AI Job Description Generator can help you craft unique job descriptions in seconds suitable for all F&B positions, including restaurant managers, baristas, waiters, service crew, and more.

Restaurant Manager Job Description Sample

restaurant manager job description sample

Restaurant Manager Job Description Introduction
When writing the introduction for a Restaurant Manager Job Description, it's important to include the job and the company to prospective Restaurant Managers. Highlight the work environment and why this role is important to the restaurant.

For example:
"Are you passionate about the restaurant industry and ready to take on a leadership role? ABC Restaurant in Kuala Lumpur is seeking a dynamic and experienced Restaurant Manager to join our team. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operation, ensuring exceptional customer service and delivering a memorable dining experience. If you are a natural leader with a passion for food and hospitality, we want to hear from you!"

Restaurant Manager Job Responsibilities
You should include a range of duties and tasks that outline their role and expectations. Here are some key responsibilities to consider including:

restaurant manager job responsibilities sample

Restaurant Manager Skills and Qualifications
When listing the skills and qualifications for a Restaurant Manager, consider including a combination of both hard and soft skills, as well as relevant experience and education. Here's a list of skills and qualifications to consider:

  • At least a high school diploma
  • Minimum 3 years of working experience in restaurant
  • Excellent communication and interpersonal skills
  • Food safety certification

Step 3: Advertise the Job Vacancies

Once you have crafted compelling job descriptions for your restaurant positions, it's crucial to ensure they reach the right candidates. Here is where you can advertise F&B job vacancies:

  • Online Job Portals
    Utilize popular online job portals such as Maukerja and RiceBowl, with a special focus on platforms like RiceBowl that cater to both English and Mandarin-speaking candidates.

  • Company Website
    Create a customized "Careers" or "Jobs" section on your company website. Consider using specialized career page solutions like AJobThing's Career Page tailored for the F&B industry, similar to the approaches used by major chains like McDonald's and KFC.

  • Social Media
    Leverage your restaurant's social media presence to promote job vacancies. Platforms like Facebook, Twitter, and Instagram are ideal for reaching a broad audience. Use relevant hashtags and engaging content to attract potential candidates.

  • Instant Job Ad
    Opt for solutions like AJobThing's Instant Job Ad that can efficiently distribute your job listings across multiple platforms, including LinkedIn, Google Jobs, and more. This saves time and maximizes visibility.

Step 4: Review Applications and Conduct Initial Screening

Review the received applications and conduct an initial screening to shortlist candidates. Focus on applicants who meet the required qualifications and experience. 

For example:

  • Review resumes and cover letters to identify candidates with relevant experience in the F&B industry.
  • Assess qualifications, certifications, or training that align with the job requirements.

Step 5: Conduct Structured Interviews

Invite shortlisted candidates for structured interviews to assess their skills and fit. Prepare a set of standardized questions to gather relevant information. 

For example:

  • Ask candidates about their previous experience in managing a team, handling challenging situations, and ensuring customer satisfaction.
  • Inquire about their approach to staff training, motivation, and maintaining a positive work environment.

Step 6: Assess Practical Skills and Abilities

For positions requiring practical skills, conduct assessments to evaluate candidates' abilities. 

For example:

  • For a chef position, ask candidates to demonstrate their cooking skills by preparing a signature dish or completing a cooking challenge.
  • If hiring for a bartender role, assess candidates' mixology skills, ability to create innovative cocktails and knowledge of drink recipes.

Step 7: Check References

Reach out to the provided references to gain insights into candidates' work ethic and performance. Ask specific questions related to their previous roles and experiences. 

For example:

  • Inquire about the candidate's reliability, teamwork, and ability to handle high-pressure situations.
  • Ask about their level of professionalism, communication skills, and willingness to go the extra mile.

Step 8: Make the Final Selection

Evaluate the candidates based on their performance throughout the hiring process and make the final selection. Consider factors such as qualifications, skills, cultural fit, and enthusiasm for the F&B industry. 

For example:

  • Select the candidate who demonstrated strong leadership skills, excellent customer service orientation, and a track record of success in managing restaurant operations.

Step 9: Onboard and Train

Ensure a smooth onboarding process to set new employees up for success. Provide comprehensive training to familiarize them with your establishment's policies, procedures, and expectations. 

For example:

  • Offer training sessions on customer service standards, POS systems, health and safety protocols, and specific job responsibilities.
  • Assign a mentor or buddy to support new employees during their initial weeks.


Hiring exceptional F&B employees requires a structured approach and attention to detail at each stage. By following this guide and incorporating examples, you can attract top talent, build a skilled team, reduce turnover rates, and enhance overall performance and reputation.

Remember, the effort invested in hiring pays off in the long run, as exceptional employees drive success in delivering exceptional dining experiences.

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Please be advised that A Job Thing provides information to assist our site users. However, we must emphasize that we are neither acting as your recruiter nor your legal advisor. We cannot be held liable for any inaccuracies in your job descriptions, and our information does not guarantee job performance.