#Workplace #Human Resources

What Employees Expect HR to do vs What HR Actually Does

Danial
by Danial
May 17, 2019 at 3:45 PM

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Human resources, the department behind paychecks, hiring candidates and keeping employees. HR is the backbone of any successful company. Of course, not all companies understand the point of HR.

Payroll service company Paychex conducted a survey, asking 1,000 employees at different organisations how they felt about HR. They also asked 90 HR specialists the same questions such as:

  • What do their HR departments do?
  • Do they do it well?
  • What are their biggest complaints?
  • Which areas could be improved?

Here are the results.

 

What employees think HR does and what HR actually does

What do employees think HR does and how does that match up to what HR professionals actually spend their time doing?

Turns out, the majority of both employees and HR professionals believe that it's the HR's responsibility to handle workplace issues such as safety, disputes, and conflicts. They also agree that HR should manage employee benefits and oversee paychecks.

It appears that training is where both agree to disagree. 67% of HR professionals say interviewing talent is in their job description, and 61% also say they are responsible for training that talent. 

But, only 46% of employees think HR is responsible for interviewing talent and 29% say their HR department handles employee training. This is an interesting perspective since those same employees may have been interviewed and trained by HR during their own hiring processes.

 

Complaints about HR

What do workers complain about the most when it comes to the HR department's performance? Almost 1/4 of employees aren't satisfied with how their HR department handles employee disputes

HR spends most of their time on:

  • Training employees
  • Recruiting new employees
  • Managing benefits.

HR specialists believe they spend almost half of their time training employees. Recruitment and managing employee benefits take up about 30% of HR's schedule

What’s notable here is that 24% of employees are dissatisfied with the way in-office disputes are being handled. Though there are many tips on how to handle toxic behaviour in the workplace, oftentimes HR is tending to other tasks.

 

 

Source: Paychex

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